|Frequently Asked Questions|
Question 1: Can I purchase from Popcafemusic Music Online store if I do not have Paypal account?
Yes, you will be able to purchase using credit card (Visa, MasterCard, American Express) without a PayPal account. When you are transfered to the Paypal payment page, please click "Pay with a debit or credit card" (as indicated below). You can than pay with credit card directly.
Question 2: How can I make payment on Popcafemusic Music Online store?
We use PayPal because it is secure and accepts payment from many credit cards.The complete transaction is handled by the PayPal secure server system. PayPal is responsible for handling the credit card and other payment details.If you have not purchased anything through PayPal before, you will be able to register with PayPal, or you may purchase by credit card without registering.
You can also make direct deposit to our Hong Kong Bank account. Please follow the instruction below:
Beneficiary Bank Name : HSBC Hong Kong
After you make the deposit, you need to send us the deposit receipt with the Purchase order number. We will process the order manually.
Fax number: (852) 3007-2085
Question 3: How can I download the product after payment with PayPal?
Once your payment has been accepted you will receive an email from us including a direct link to download your file(s).
Question 4: I receive an e-mail from PayPal confirmed that payment was successful but I do not receive the e-mail with username and password, what should I do?
Sometime, the e-mail provider or e-mail client (e.g. outlook express) may falsely classiflied the send from popcafemusic as junk/spam mail. Please check your junk mail box and look for mail send from "email@example.com". If you still cannot find the download instruction e-mail, please contact us by e-mail at firstname.lastname@example.org. We will re-send the download instruction within 24 hours.
Question 5: Why are Music Downloads only available in MP3 format?
MP3 is the most widely compatible music file format and is supported by most media player applications, hand-held music devices, and some CD and DVD players. Our MP3 format also provides you with the freedom to transfer music you buy at the Popcafe Music Online store to any device you'd like or copy it to a CD without restrictions of any kind.
Question 6: What are the technical specifications of MP3 Music Download files?
Here's more information about music files from the Popcafe Music Online store:
Question 7: What do I do if I don't have an MP3 player?
You will need a media player installed on your computer (like iTunes or Windows Media Player) or a hand-held MP3 device to enjoy your Popcafe Music MP3 downloads. If your computer is not currently equipped with a media player, You can easily find a wide variety of media player software on the Internet. Please check with the software vendor for details about system and format compatibility.
You can download Windows Media Player or Apple iTunes by following the links below (Clicking these links navigates you away from Popcafemusic.com.):
Question 8: Can I burn my MP3 files on a CD and listen to it on my CD player?
Yes. MP3 files downloaded from the Popcafe Music Online store should be compatible with most CD burning software or CD and DVD players capable of reading MP3 audio files.
Here is a simple instruction on how to burn a CD from a MP3 file:
As our collection was packed in a "ZIP" file. In order to extract Pdf files from the zip file, you need to download and install a "Free to try" application called "Winzip".
The following is the step by step instruction on how to download & install "Winzip" application:
After you have installed WinZip, you can open a Zip file by double clicking it in Explorer window or by starting WinZip and choosing "Unzip or install from an existing Zip file" in the WinZip Wizard. (If the WinZip Wizard does not open by default when you start WinZip, just click the Wizard button in the toolbar). The WinZip Wizard will guide you through the process of unzipping your file.